Storage Beckenham Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Beckenham provides storage and related removal and handling services. By placing a booking, paying a deposit, using our storage facilities, or instructing us to carry out removal or associated services, you agree to be bound by these Terms and Conditions.
These terms are intended to comply with the laws of England and Wales and apply to both domestic and business customers except where stated otherwise.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given:
Customer means the person, firm or company who books or uses our services.
Services means storage, removal, collection, delivery, packing, handling, or any other related service we agree to provide.
Goods means the items that you ask us to store, move or handle.
Storage Facility means any warehouse, unit, container, or space used by us to store your goods.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we provide.
2. Scope of Services
Storage Beckenham provides storage space and related services, which may include collection and delivery of goods, loading and unloading, packing assistance and associated handling. The specific services to be provided will be outlined in our quotation or booking confirmation.
We reserve the right to decline any order for services at our discretion, including where storage capacity is not available or where goods are unsuitable for storage or transport under these terms or applicable law.
3. Booking Process
3.1 Enquiries and quotations
You may request a quotation for storage or removal services by contacting us and providing accurate information about the goods, access conditions, dates and duration of storage required. Quotations are based on the information you supply and are subject to survey or further assessment where necessary.
3.2 Acceptance of quotation
A contract is formed when you confirm your acceptance of our quotation and we issue a booking confirmation. Acceptance may be made in writing or verbally. If any information on which the quotation was based proves to be inaccurate or incomplete, we may revise or withdraw the quotation.
3.3 Changes to bookings
Changes to dates, addresses, access arrangements, the volume or nature of goods, or the duration of storage may affect our ability to provide the services and may result in additional charges. We will inform you of any revised charges before proceeding, and your continued instruction will constitute acceptance of those charges.
4. Payments and Charges
4.1 Pricing
Our charges are set out in the quotation or tariff provided to you. Prices may be based on storage unit size, volume, weight, access conditions, distance of transport, and duration of storage.
4.2 Deposits
We may require a deposit to secure your booking. The deposit amount and due date will be confirmed at the time of booking. If the deposit is not received by the specified date, we may release the reserved storage space or cancel the scheduled service.
4.3 Payment terms
Unless otherwise agreed in writing, storage charges are payable in advance, either monthly or for the agreed storage period. Charges for removal, collection, delivery and other services are payable before or on the day the services are provided. We may refuse to commence or continue services if payment has not been received.
4.4 Overdue payments
If you fail to make any payment when due, we may charge interest at the statutory rate applicable to late payments and may suspend access to the storage facility or postpone any scheduled services until all outstanding sums are paid. You will be responsible for any reasonable costs we incur in recovering overdue amounts.
4.5 Lien and sale of goods
We have a general and particular lien over your goods for all sums due to us under any contract. If you fail to pay amounts due within a reasonable period after written notice, we may, as a last resort, sell or dispose of some or all of your goods to recover our costs and charges. Any surplus proceeds, after deduction of our costs, will be refunded to you where reasonably practicable.
5. Cancellations and Postponements
5.1 Cancellation by you
You may cancel or postpone your booking by giving reasonable notice. We will endeavour to be flexible; however, we reserve the right to charge a cancellation or postponement fee to cover costs incurred and loss of reserved capacity. Any such charges will be communicated to you at the time of booking or on request.
5.2 Cancellation by us
We may cancel or suspend services where you are in breach of these terms, where payment has not been made, where providing the services would be unsafe, unlawful, or impossible due to factors beyond our control, or where you have supplied inaccurate or misleading information. Where we cancel for reasons within our reasonable control and you have already paid for services not received, we will refund the relevant portion of charges.
6. Your Responsibilities
6.1 Information and access
You must provide accurate information about the goods, collection and delivery addresses, access conditions, and any special handling requirements. You must ensure that our staff have safe and reasonable access to premises and that any necessary permissions or permits are obtained.
6.2 Packing and preparation
Unless we have agreed to provide packing services, you are responsible for properly packing and securing your goods so that they can be safely moved and stored. Fragile items must be suitably protected, and any items that require disassembly must be dismantled in advance unless we have agreed to do this.
6.3 Prohibited and restricted items
You must not store or request us to handle any of the following goods:
Perishable or living items, including food, plants and animals.
Flammable, explosive or hazardous materials, including gas cylinders, paint, solvents, chemicals and fuels.
Illegal items or goods obtained unlawfully.
Cash, securities, jewellery, precious metals or stones, or other high-value small items unless expressly agreed in writing.
Any item whose storage would contravene applicable laws or regulations.
We may refuse to handle or store such goods and may, where necessary, arrange for their safe removal or disposal at your cost.
7. Use of Storage Facility
7.1 Allocation of storage space
We will allocate suitable storage space for your goods at our discretion, which may be in a shared or dedicated area. Allocation may be changed by us from time to time, provided that the level of care remains reasonable.
7.2 Access to stored goods
Access arrangements will be confirmed at the point of booking or commencement of storage. Access may be by appointment, during advertised opening hours or otherwise as agreed. We may require reasonable notice before allowing access to ensure staff availability and security.
7.3 Security and conduct
When visiting the storage facility, you must follow all safety and security procedures notified to you by our staff or displayed on site. You must not cause damage or nuisance and must not interfere with other customers goods or storage areas.
7.4 Alterations and installations
You must not affix items to the structure of the storage facility, alter any part of the premises or install fixtures without our prior written consent. Any authorised alterations must be removed and the area reinstated at the end of the storage period, at your cost.
8. Waste Regulations and Disposal
8.1 Compliance with waste regulations
You are responsible for ensuring that any goods brought to the storage facility or made available for removal are not classified as controlled waste unless we have expressly agreed to handle them in compliance with applicable waste management regulations.
8.2 Prohibited waste
You must not use our services to dispose of hazardous waste, clinical waste, electrical items that require special treatment, or any waste subject to specific disposal rules unless we have agreed and confirmed appropriate arrangements in writing.
8.3 Abandoned goods and waste
If you fail to collect your goods at the end of the storage period, or if you leave waste or unwanted items in the storage facility or at premises where we have provided removal services, we may treat such goods or materials as abandoned. We may arrange for their removal, recycling or disposal in accordance with applicable law, and you will be liable for all associated costs and charges.
8.4 Environmental considerations
We will take reasonable steps to ensure that any disposal of goods or waste arising from our services complies with environmental regulations and best practice. Where possible, we may choose to recycle or donate suitable items, but we are under no obligation to do so.
9. Liability and Insurance
9.1 Our duty of care
We will exercise reasonable skill and care in handling, transporting and storing your goods. However, you acknowledge that certain risks are inherent in removal and storage activities.
9.2 Exclusions of liability
We will not be liable for loss or damage arising from:
Inadequate or improper packing by you or a third party other than us.
Normal wear and tear, gradual deterioration, or atmospheric or climatic conditions such as damp, condensation, heat or cold.
Existing damage, defects or inherent vice in the goods.
Acts or omissions of you or any person acting on your behalf.
Events beyond our reasonable control, including but not limited to natural disasters, fire, flood, severe weather, war, terrorism, civil unrest or interruption of utilities.
9.3 Limitation of liability
Our liability for loss of or damage to your goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount having regard to the type and age of the goods and the charges paid for the services. Specific liability limits or options may be set out in our quotation or tariff. You are strongly advised to arrange suitable insurance cover for your goods.
9.4 Indirect losses
We will not be liable for loss of profit, loss of use, loss of business, loss of data, or any indirect or consequential loss arising out of or in connection with the services or this contract.
9.5 Personal injury
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.
10. Insurance
It is your responsibility to ensure that your goods are adequately insured during removal, transit and storage. We may offer or arrange insurance cover as an optional service, subject to separate terms and conditions and any applicable exclusions. Where we arrange such cover, it is provided by third party insurers, and any claims shall be subject to the insurer s policy terms.
11. Duration and Termination of Storage
11.1 Term
Storage will continue for the period agreed in your booking or until terminated by either party in accordance with these terms. If no fixed term is agreed, storage will be on a rolling basis subject to continued payment of charges.
11.2 Termination by you
You may terminate storage by giving us reasonable written notice and paying all outstanding charges up to and including the date the goods are removed from storage.
11.3 Termination by us
We may terminate storage by giving you reasonable notice, except where immediate termination is justified due to serious breach of these terms, non payment, safety concerns or the presence of prohibited items. At the end of the notice period, you must remove your goods and settle all outstanding charges.
12. Data Protection and Privacy
We will process personal data about you in order to manage our relationship, administer bookings and payments, and operate our storage and removal services. We will handle such data in accordance with applicable data protection laws and our privacy practices as communicated to you from time to time.
13. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise the matter with us as soon as reasonably possible, providing full details of your concern. We will review your complaint and endeavour to resolve it promptly and fairly. If a dispute cannot be resolved informally, either party may pursue their rights through the courts of England and Wales.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any non contractual obligations arising out of or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with the contract or these terms.
15. General Provisions
15.1 Entire agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or agreements.
15.2 Variations
No variation of these Terms and Conditions will be effective unless agreed in writing by us. We may update these terms from time to time, and the version in force at the time of your booking or renewal of storage will apply.
15.3 Severability
If any provision of these Terms and Conditions is held by a court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.4 Assignment
You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where this does not materially reduce the standard of service provided to you.
15.5 No waiver
Any failure or delay by us in exercising a right or remedy under these terms shall not operate as a waiver of that or any other right or remedy.
By using the services of Storage Beckenham, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
